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Warranty void stickers ‘now not legitimate’ in US, says FTC

"Warranty void" stickers appear on many gadgets

Stickers on devices caution “warranty void if removed” are misleading and prone to be unlawful in america, its client watchdog has mentioned.

The Federal Trade Commission (FTC) mentioned it had written to 6 firms to warn them about the usage of deceptive language.

Ordering shoppers to “use specified parts or service providers to keep their warranties intact” used to be additionally prohibited, it mentioned.

The firms have 30 days to reply to the FTC.

The fee didn’t identify the firms it had written to, but it surely mentioned the checklist integrated video video games firms, smartphone-makers and vehicle producers.

Warranty ties

It gave examples of “questionable provisions” in guaranty paperwork, which matched the textual content in guaranty paperwork issued via Nintendo, Sony and car-maker Hyundai.

The BBC has invited the firms to reply.

“Provisions that tie warranty coverage to the use of particular products or services harm both consumers who pay more for them as well as the small businesses who offer competing products and services,” mentioned the FTC’s Thomas Pahl.

Stickers that say “warranty void if removed” are regularly discovered on devices, in many circumstances overlaying screws that will let someone open the product and check out its inner elements.

The stickers can point out whether or not a client has attempted to hold out an “unauthorised repair”.

The regulator mentioned such provisions had been “generally prohibited by the Magnuson-Moss Warranty Act, a law that governs consumer product warranties”.

It has given the six firms 30 days to “revise their practices” and warned that failure to take action may “result in law enforcement action”.

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